FMI was able to assist with this as we have a good understanding of international naval and commercial shipbuilding performance levels and organisational structures. We defined the range of upper quartile performance in international naval shipbuilding. Then using our basket of productivity measures, we translated this into target productivity levels by department. This allowed us to create a target organisation structure and manning levels broken down by department and trade.
To achieve the target productivity and manning levels, the government customer factor needed to be reduced. The customer factor is the amount of additional work that the shipyard needs to do to interface with the government acquisition organisation and satisfy their requirements which exceed commercial practice. The potential to do this was analysed by FMI and recommendations made.