Customer Experience Consultant - Novius

Customer Experience Consultancy Consultancy Digital
  • Amersfoort

At Royal HaskoningDHV Digital/Novius, we have a clear mission: to improve our society together with the power of data and technology. This affects our living and working environment, but also our day-to-day behavior as consumers or citizens. As a senior customer engagement consultant you contribute to the realization of the mission to improve our society.


You make the difference with your expertise


As an expert in the field of customer-driven organizations and digital transformations, you know better than anyone else how to put the customer first. Building this 'business capability' within organizations has no secrets for you. You are at the forefront and know how to bring purpose-driven experiences to life in b-to-c and/or b-t-b environments in the right way. 

You carry out strategic assignments for our customers. Making use of new technologies and existing CRM solutions, you develop and implement customer-oriented strategies for our customers. You design the desired situation, e.g. with the help of customer journey mapping, map out the required transformation and know how to bring about this change in collaboration with the customer.


No assignment is the same; you bring the right approach whether it concerns designing customer journeys, setting up customer-oriented business processes, developing a channel strategy or implementing new technologies to boost the customer experience. It’s all in a days work for you.


You contribute to filling the assignment portfolio (of the customer experience proposition team) through your strong relevant network. In addition, you actively market and conduct commercial activities aimed at strengthening the RHDHV Digital / Novius position in various sectors.


In addition to your assignments and commercial activities, you work together within the CX team to build up and disseminate our professional know how. For example, the consolidation of our experiences in vision, methodology or approaches to customer focused challenges, the innovation of our expertise or the promotion of our know how.  

You also train other professionals, coaching on-the-job and/or as a teacher within the Novius Academy. There are also ample opportunities to take up a more formal development role and thus guide starting consultants in their personal and/or professional development.


Improving our society together. What does that mean to you?


We are ambitious and want to be the best in the field. Just as we are convinced that our customers can shape their own future, in our view this also applies to your career. We offer you ample resources to expand your expertise and skills, but you determine your course. We also pay a lot of attention to our 'club feeling' and therefore find it important to get to know each other outside of work. 


In addition, we offer you: 

  • Market-based salary and a performance and commercial bonus scheme; 

  • The freedom to expand your experience in the field of customer engagement into an (even) concrete(er) proposition; 

  • The opportunity to make use of the many expertise within Royal HaskoningDHV Digital; 

  • Non-contributory pension; 

  • Lease and public transport scheme or kilometer allowance; 

  • Net expense allowance; 

  • Laptop and mobile phone; 

  • 30 vacation days. 


This is what you bring


You are interested in current business and technological developments in the field of achieving an excellent customer experience. You are a content-driven, experienced consultant who independently supervises complex organizational changes. You proactively come up with new initiatives, involve others to work with you on this and persevere until the initiatives that have been devised have reached the finish line.


In addition, as a thought leader you have 

  • A clear vision on customer engagement;   

  • A strong network and a proven expertise in the field of customer engagement; 

  • Commercial track record; 

  • The drive to actively guide one and/or more consultants in addition to your own assignment(s); 

  • The skills to make customer-driven technological issues accessible to customers in a visual and clear way; 

  • Bachelor and/or master degree in Customer Experience, Innovation, Digital Marketing, Economics & Business, Design (industrial; product or interaction), Management,  

  • Excellent reporting and communication skills in Dutch and English.


Adviesgroep Novius, a company of Royal HaskoningDHV


Since October 2020, the Novius advisory group has been part of Royal HaskoningDHV in the new Digital business line. We are now focusing on an even larger field of digital transformation. Within this business line we work with approximately 200 digital natives on digital transformation, optimal use of IT, data and virtual simulations (e.g., digital twin).  

Novius has seven proposition teams that often work together in assignment situations and professional development. The propositions complement each other with which transformation issues can be tackled. We are substantive, think creatively and are enterprising and pragmatic. Our experienced professionals are top talents in the field of expertise, consultancy skills and drive. 

Together with the other business lines within Royal HaskoningDHV, we are working on a better society and together with customers and partners, we are building innovations and smart solutions for a more sustainable future. In short, no restrictions whatsoever to further shape your career. Click here for more information about Royal HaskoningDHV Digital and click here for more information about Novius.


Ready to build a better society?


Have you become enthusiastic about this opportunity, or do you have any questions? Send us your extensive CV including motivation using the form below or contact Bianca Aversteeg via [email protected] or on tel. 06 51 28 48 30. 

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