• Client
    Univé
  • Location
    Netherlands
  • Scope
    Improve customer interactions and services with data-driven processes
  • Solution
    A new, itrative data strategy

The Challenge

Building long-lasting relationships

Univé South Netherlands, one of Univé’s regional departments, is always striving to become a more data-driven service provider. In particular, the company wanted to foster long-term, trust-based relationships with its customers, using data to gain insights into their needs and improve targeted communications.

The approach

A brand-new data strategy

Working with Novius, a company of Royal HaskoningDHV, Univé South Netherlands was able to develop a comprehensive new data strategy with a phased rollout designed to address its primary challenges first.

We worked with Univé to select and prioritise use cases and determine which capabilities should be developed for each one. This enabled the company to incrementally develop a solid data foundation, gaining more control over the data it has and, crucially, ensuring it generates more value.

The Impact

More intelligent data use

Univé’s South Netherlands new data strategy, along with the way it was able to prioritise its implementation, means the company now has better information at its fingertips — as well as the tools needed to use its data to maximum effect.

With greater insights into customer needs and wants, the company can now provide more targeted and personalised interactions; the kind that lead to the long-lasting customer relationships Univé South Netherlands craves.