Royal HaskoningDHV has helped draw up a roadmap to circular business operations. The Circular Economy Roadmap defines an end goal with action points and milestones to achieve on the way.

Defining ambitions and KPIs

We held a workshop with the facilities management team to determine the ambition: do they want to aim high, medium or low, and what would the corresponding impact be? The answers to these questions would usually be based on output but, in this case, the ambition level is based on effort. This is because measuring circularity and the impact of circular solutions is still partly unknown, and it is not possible to determine them in detail beforehand. 

Our client’s vision is to be a 'leader in the circular transition' and the management team is obliged to make appropriate adjustments, including exploring circular products and services and starting pilots. The pilots will generate insights and data, making it possible to translate ambition levels into measurable output indicators, such as kilogrammes of material used and percentages of reuse and recycling.

Understanding material flows

To identify circular solutions in our client’s operations, we conducted an inventory of material flows across office facilities management. It looked at which flows are involved, their size and whether they have a major impact. The inventory was carried out in close cooperation with our client’s information management team to gain insight into as many flows as possible. 

Circular processing of office and construction waste

One of the most important streams was business waste. As part of the agreed effort, we worked with our client to develop a project plan to provide circular processing of office and construction waste. 

We made quick progress in drawing up the plan by using scrumming techniques - working together intensively in short sprints. Within two months a plan had been made to close the cycle for coffee cups, coffee grounds, snacks (from mushrooms grown on coffee grounds), soap (made from orange peel) and furniture made from other waste. In addition, pilots for improved waste separation in the pantries have been conducted.


Through close collaboration with our client’s facilities management team, we determined goals and KPIs on circularity within our client’s activities, and developed a Circular Economy Roadmap for its business operations.